Biblioteca Orlando Fals Borda catalog › Results of search for 'an:21111'

	1.	Un buen servicio ya no basta cuatro principios del servicio excepcional al cliente Leonard L Berry by Berry, Leonard L. Edition: 1a. ed.Language: Spanish Publisher: Bogotá: Norma 1996Availability: Items available for loan: Biblioteca Orlando Fals BordaCall number: 658.812 B27b (1). Add to cart (remove)
	2.	La calidad del servicio Jacques Horovitz by Horovitz, Jacques. Edition: 1a. ed.Language: Spanish Publisher: Bogotá: McGraw-Hill 1991Availability: Items available for loan: Biblioteca Orlando Fals BordaCall number: 658.83 H67c (1). Add to cart (remove)
	3.	Clientes para siempre Carl Sewell by Sewell, Carl. Edition: 1a. ed.Language: Spanish Publisher: Bogotá: McGraw-Hill 1994Availability: Items available for loan: Biblioteca Orlando Fals BordaCall number: 658.812 S29c (1). Add to cart (remove)
	4.	No cover image available Como brindar un servicio integral al cliente Lo mejor de las estrategias de karzen Guillen León López by León López, Guillen. Edition: 1a. ed.Language: Spanish Publisher: [s.l.]: McGraw-Hill [s.f.]Availability: Items available for loan: Biblioteca Orlando Fals BordaCall number: 658.83 L26c (1). Add to cart (remove)
	5.	Como conquistar el mercado con una estrategia CRM Ignasi Vidal i Diez by Vidal i Diez, Ignasi. Edition: 1a. ed.Language: Spanish Publisher: Madrid: Fundación Confemetal 2004Availability: Items available for loan: Biblioteca Orlando Fals BordaCall number: 658.812 V24c (1). Add to cart (remove)
	6.	Como conservar su clientela Robert L. Desatnick by Desatnick, Robert L. Edition: 1a. ed.Language: Spanish Publisher: Bogotá: Legis 1991Availability: Items available for loan: Biblioteca Orlando Fals BordaCall number: 658.83 D27c (1). Add to cart (remove)
	7.	Como medir la satisfacción del cliente según la ISO 9001:2000 Terry G. Vavra by Vavra, Terry G. Edition: 2a. ed.Language: Spanish Publisher: Madrid: Fundación Confemetal 2003Availability: Items available for loan: Biblioteca Orlando Fals BordaCall number: 658.812 V18c (1). Add to cart (remove)
	8.	El comportamiento del consumidor quienes son, por que compran y como se puede anticipar cada uno de sus movimientos Marshal Cohen by Cohen, Marshal. Edition: 2a. ed.Language: Spanish Publisher: México: McGraw-Hill 2006Availability: Items available for loan: Biblioteca Orlando Fals BordaCall number: 658.8343 C63c (1). Add to cart (remove)
	9.	No cover image available Consumer behavior and marketing strategy J. Paul Peter Jerry C. Olson by Peter, J. Paul \| Olson, Jerry C. Edition: 9a. ed.Language: English Publisher: New York: McGraw-Hill 2010Availability: Items available for loan: Biblioteca Orlando Fals BordaCall number: 658.8342 P28c (1). Add to cart (remove)
	10.	No cover image available CRM at the speed of light social CRM strategies, tools, and techniques for engaging your customers Paul Greenberg by Greenberg, Paul. Edition: 4a. ed.Language: English Publisher: New York: McGraw-Hill 2010Availability: Items available for loan: Biblioteca Orlando Fals BordaCall number: 658.812 G72c (1). Add to cart (remove)
	11.	CRM. Gestión de la relación con los clientes Ignacio García Valcarcel by García Valcarcel, Ignacio. Edition: 1a. ed.Language: Spanish Publisher: Madrid: Fundación Confemetal 2001Availability: Items available for loan: Biblioteca Orlando Fals BordaCall number: 658.812 G17c (1). Add to cart (remove)
	12.	Marketing de los servicios Idelfonso Grande Esteban by Grande Esteban, Idelfonso. Edition: 4a. ed.Language: Spanish Publisher: Madrid: Esic Availability: Items available for loan: Biblioteca Orlando Fals BordaCall number: 658.812 G71m (1). Add to cart (remove)
	13.	Marketing de servicios Un enfoque de integracion del cliente a la empresa Mary Jo. Bitner Valarie A. Zeithaml by Zeithaml, Valarie A \| Bitner, Mary Jo. Edition: 2a. ed.Language: Spanish Publisher: México: McGraw-Hill Availability: Items available for loan: Biblioteca Orlando Fals BordaCall number: 658.812 Z24m2 (1). Add to cart (remove)
	14.	No cover image available Estrategias de servicio al cliente implementadas por las empresas postales creadas en la ciudad de Barranquilla Rosa María De las Salas de Avila by De las Salas de Avila, Rosa María. Edition: 1a. ed.Language: Spanish Publisher: Barranquilla: Universidad del Atlántico 2010Availability: Items available for loan: Biblioteca Orlando Fals BordaCall number: CEC-ADM 2010003 (1). Add to cart (remove)
	15.	No cover image available metodología para el manejo de las inconformidades en los clientes de la empresa Triple A S.A E.S.P Ana Milena Diaz Gutierrez Pedro Pablo Salcedo by Diaz Gutierrez, Ana Milena \| Pablo Salcedo, Pedro. Edition: 1a. ed.Language: Spanish Publisher: Barranquilla: Universidad del Atlántico. Departamento de Posgrado. 2007Availability: Items available for loan: Biblioteca Orlando Fals BordaCall number: PG-ING 2007003 (1). Add to cart (remove)
	16.	No cover image available Administración por calidad Cesar Augusto Bernal Torres Luz Ángela Aldana de la Vega María Inés Díaz Becerra María Patricia Álvarez Builes by Aldana de la Vega, Luz Ángela \| Álvarez Builes, María Patricia; Bernal Torres, Cesar Augusto. Edition: 1a. ed.Language: Spanish Publisher: Bogotá: Alfaomega 2011Availability: Items available for loan: Biblioteca Orlando Fals BordaCall number: 658.4 A52a (2). Add to cart (remove)
	17.	Alcanzando la excelencia mediante el servicio al cliente John Tschohl Steve Franzmeier by Tschohl, John \| Franzmeier, Steve. Edition: 1a. ed.Language: Spanish Publisher: Madrid: Diaz de Santos 1994Availability: Items available for loan: Biblioteca Orlando Fals BordaCall number: 658.812 T71a (2). Add to cart (remove)
	18.	No cover image available Calidad total en la atención al cliente pautas para garantizar la excelencia en el servicio Vanesa Carolina Perez Torres by Perez Torres, Vanesa Carolina. Edition: 1a. ed.Language: Spanish Publisher: Vigo: Ideaspropias 2006Availability: Items available for loan: Biblioteca Orlando Fals BordaCall number: 658.8 P27c (2). Add to cart (remove)
	19.	No cover image available Calidad y servicio Conceptos y herramientas Luzangela Aldana de Vega Martha Elena Vargas Quiñones by Vargas Quiñones, Martha Elena \| Aldana de Vega, Luzangela. Edition: 2a. ed.Language: Spanish Publisher: Bogotá: coedición Ecoe- Universidad de la Sabana [2011-2012]Availability: Items available for loan: Biblioteca Orlando Fals BordaCall number: 658.562 V17c (2). Add to cart (remove)
	20.	Calidad y servicio Conceptos y herramientas Luz Ángela Aldana de Vega Martha Elena Vargas Quiñones by Vargas Quiñones, Martha Elena \| Aldana de Vega, Luz Ángela. Edition: 3a. ed.Language: Spanish Publisher: Bogotá: coedición Ecoe- Universidad de la Sabana 2014Availability: Items available for loan: Biblioteca Orlando Fals BordaCall number: 658.562 V17c1 (2). Add to cart (remove)

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