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1.
La calidad del servicio Jacques Horovitz

by Horovitz, Jacques.

Edition: 1a. ed.Language: Spanish Publisher: Bogotá: McGraw-Hill 1991Availability: Items available for loan: Biblioteca Orlando Fals BordaCall number: 658.83 H67c (1).

2.
CRM at the speed of light social CRM strategies, tools, and techniques for engaging your customers Paul Greenberg

by Greenberg, Paul.

Edition: 4a. ed.Language: English Publisher: New York: McGraw-Hill 2010Availability: Items available for loan: Biblioteca Orlando Fals BordaCall number: 658.812 G72c (1).

3.
Customer service skills for success Robert W. Lucas

by Lucas, Robert W.

Edition: 5a. ed.Language: English Publisher: New York: McGraw-Hill Availability: Items available for loan: Biblioteca Orlando Fals BordaCall number: 658.812 L81c (1).

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